Terms of service
Last updated: 2026-03-01
Welcome to WinSun (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website located at [yourwebsite.com] (the “Site”) and the purchase of products from us.
By accessing our Site or placing an order, you agree to be bound by these Terms.
1. Online Store Eligibility
By using this Site, you represent that:
-
You are at least 18 years of age or the age of majority in your state.
-
You will not use our products for unlawful purposes.
-
You agree to provide accurate and complete purchase information.
We reserve the right to refuse service to anyone at our discretion.
2. Product Information & Availability
We source products from domestic and international suppliers.
As a result:
-
Product availability may change without notice.
-
We reserve the right to cancel orders due to stock limitations.
-
Minor differences in color, packaging, or design may occur due to manufacturing variations.
-
Product images are for illustrative purposes only.
We are not responsible for typographical errors in pricing or descriptions.
3. Order Acceptance & Cancellation
We reserve the right to:
-
Refuse or cancel any order at our discretion
-
Limit quantities purchased per person or household
-
Cancel orders suspected of fraud or unauthorized activity
If your order is canceled after payment, you will receive a full refund.
Orders cannot be modified or canceled once they have been processed or shipped.
4. Shipping & Delivery
We work with third-party suppliers and international shipping carriers.
By placing an order, you acknowledge and agree:
-
Shipping times are estimates and not guaranteed.
-
Delays may occur due to customs, carrier issues, weather, or high demand.
-
We are not responsible for delays once the package has been transferred to the carrier.
-
Customers are responsible for providing accurate shipping addresses.
We are not liable for lost or stolen packages confirmed as delivered to the address provided.
5. Customs, Duties & International Fees
For international shipments:
-
Customers are responsible for customs duties, taxes, or import fees imposed by their country.
-
We are not responsible for customs delays.
6. Returns & Refunds
All returns are subject to our Return & Refund Policy, available on our website.
We reserve the right to require photo or video proof for damaged or defective items before issuing refunds or replacements.
7. Chargebacks & Payment Disputes
If you initiate a chargeback without first contacting us, we reserve the right to:
-
Dispute the chargeback with proof of delivery and policy acceptance
-
Recover any fees associated with fraudulent disputes
We encourage customers to contact us first to resolve issues.
8. Intellectual Property
All content on this Site, including images, logos, text, and branding, is the property of WinSun and protected under U.S. intellectual property laws.
Unauthorized use is strictly prohibited.
9. Disclaimer of Warranties
All products and services are provided “as is” and “as available.”
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
10. Limitation of Liability
To the fullest extent permitted by law, WinSun shall not be liable for:
-
Indirect, incidental, punitive, or consequential damages
-
Delays in shipping caused by third parties
-
Losses resulting from customs delays
-
Any damages exceeding the amount paid for the product
Certain state laws do not allow limitations of certain damages; in such cases, liability is limited to the maximum extent permitted by law.
11. Indemnification
You agree to indemnify and hold harmless WinSun, its owners, employees, and affiliates from any claim arising from:
-
Your misuse of the Site
-
Violation of these Terms
-
Improper use of purchased products
12. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the Site after changes constitutes acceptance.
13. Contact Information
WinSun
Email: support@shopwinsun.com