Refund policy

Last updated: [Insert Date]

Thank you for shopping with WinSun. We stand behind the quality of our products and aim to ensure a smooth experience for every customer.

1. 30-Day Satisfaction Guarantee

WinSun offers a 30-day return policy from the date your order is marked as delivered.

To be eligible for a return:

  • The item must be unused and in original condition

  • Original packaging must be included

  • Proof of purchase (order number) is required

  • A return request must be submitted and approved before sending the item back

Returns sent without prior authorization will not be accepted.

2. How to Initiate a Return or Refund

To request a return or refund, you must contact us first at:

📧 support@shopwinsun.com

Please include:

  • Your full name

  • Order number

  • Reason for the request

  • Photo or video evidence (if item is damaged or defective)

We will review your request and provide further instructions if approved.

Refunds will not be processed without prior email communication and approval from WinSun.

3. Damaged or Defective Items

If your item arrives damaged or defective, you must contact WinSun within 7 days of delivery at support@shopwinsun.com.

Please provide clear photo or video evidence.

If approved, WinSun will:

  • Send a replacement at no cost, or

  • Issue a full refund

Return shipping is not required for verified defective items unless specifically requested.

4. Non-Defective Returns (Change of Mind)

If you are not satisfied with your purchase for reasons other than defect:

  • You must contact support@shopwinsun.com within 30 days of delivery

  • Return shipping costs are the customer’s responsibility

  • Original shipping costs are non-refundable

  • The item must be unused and in resellable condition

Return instructions will only be provided after approval.

WinSun reserves the right to offer a partial refund if the item is returned used, damaged, or incomplete.

5. Refund Processing

Once your return is received and inspected:

  • Approved refunds are issued to the original payment method

  • Processing time is typically 5–10 business days

  • Your bank or card issuer may require additional time

Refunds will not be issued for items showing signs of misuse, excessive wear, or intentional damage.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase by contacting support@shopwinsun.com.

After processing or shipment begins, cancellations are no longer possible.

7. Shipping & Delivery Disclaimer

Delivery times are estimates and may vary due to:

  • Carrier delays

  • Customs processing

  • High demand periods

Once tracking confirms delivery to the address provided at checkout, WinSun is not responsible for lost or stolen packages.

Customers are responsible for providing accurate shipping details.

8. Chargebacks & Disputes

WinSun is committed to resolving concerns quickly and fairly.

Before initiating a chargeback, you agree to contact us at support@shopwinsun.com to allow us an opportunity to resolve the issue.

If a chargeback is filed without prior communication, WinSun reserves the right to dispute it by providing:

  • Proof of delivery

  • Tracking confirmation

  • Order confirmation records

  • Confirmation of policy agreement at checkout

Fraudulent disputes may result in refusal of future service.

9. Customs & Import Fees

Customers are responsible for any customs duties, taxes, or import charges required by their country.

WinSun is not responsible for customs delays.

10. Contact Information

Store Name: WinSun
Email: support@shopwinsun.com