Shipping policy

Last updated: 2026-03-01

Thank you for shopping with WinSun. Below you will find important information regarding order processing, shipping times, and delivery expectations.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

After your order has been processed, you will receive a confirmation email with tracking information once your order has shipped.

Please note that orders cannot be modified or canceled once processing has begun.

2. Shipping Time Estimates

We work with trusted international fulfillment partners to deliver your order.

Estimated delivery times:

United States: 7–15 business days
International: 10–20 business days

Shipping times are estimates and are not guaranteed.

Delivery may be affected by:

Customs processing
Carrier delays
Weather conditions
High seasonal demand

3. Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking updates may take a few days to appear while the carrier processes the shipment.

If you do not receive tracking within 5 business days, please contact:

📧 support@shopwinsun.com

4. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Promotional free shipping offers apply only when explicitly advertised.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

WinSun is not responsible for orders shipped to incorrectly entered addresses.

If an order is returned due to incorrect address information, the customer may be responsible for reshipping costs.

6. Lost or Stolen Packages

If tracking confirms delivery to the address provided at checkout, WinSun is not responsible for lost or stolen packages.

If your package is marked as delivered but cannot be located, please:

Check with household members or neighbors
Contact your local carrier
Contact us at support@shopwinsun.com for assistance

7. Delays Outside Our Control

WinSun is not liable for shipping delays caused by:

Customs inspections
Carrier disruptions
Natural disasters
Government actions
Force majeure events

We appreciate your patience in such situations.

8. Customs, Duties & Import Fees

For international shipments:

Customers are responsible for any customs duties, taxes, or import fees required by their country.

WinSun is not responsible for customs-related delays.

9. Contact Us

If you have any shipping-related questions, please contact: